video editing

This may make wonderful videos but the problem is getting it installed so that it acutally works! If you just install it like any other program, it freezes up your computer. Then you write to support and they make you jump through hoops-uninstalling/installing, taking out your sound card, reinstalling the drivers for both your sound and video cards even though they work just fine. I got a list of 10 things to do just to make this program work. If you don't respond within 48 hours, you have to start the entire help process all over again and it takes at least that long or longer to do all the things they suggest if you have a normal life with other things to do. I have still not been able to make mine work so I am now looking for a new program. Any suggestions?

squirleyan@comcast.net

I returned this program after countless hours trying to copy VHS tapes to DVD.

I burned 4 coasters with no audio, video was fine. I spent hours on the phone with tech support and was given a different fix each time to try. When I finally figured out that when bringing up the volume control menu and selecting Properties then "Recording" I was able to burn the DVD with sound however the sync with the lip movement was terrible. I again attempted to copy a musical I created, the lip sync was even worse.

After purchasing a book by Jan Ozer and trying to figure out how to correct the Audio Sync, I still lost the battle and returned the product to Best Buy for refund.

Anyone buying this program is asking for a lot of headaches.

I purchase the Pinnacle Studio Av/Dv Deluxe version 9 video editing software. The package States that it includes 288 unique 2d and 3d transitions. The web site says " The package includes a professional breakout box, hundreds of additional 2D and 3D transitions and the full version of Pinnacle Studio v.9, the most powerful software video editor in its class" and the owners manual says it comes with the transitions. But I found out you must pay as much as $500.00 extra to unlock them. I found on their web sites frequently asked questions that this had been brought to their attention months ago and they have made no effort to change the web site or packaging to clarify that it may come with the 288 transitions but you can't use them without paying more. Most companies would put an * next to the description and explain that they are not usable without paying a fee. This is the most blatant false advertising I have ever seen. The reason some people can't make it work is if you use one of the locked transitions without paying the fee it won't burn the DVD. I didn't see that you had to pay extra and it will let you put them in but wont burn. No warning comes up or anything to inform you it wont work without paying extra. I have had no problems other then the false advertising it works good and mine is very fast to render and burn.