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Sony Ericsson T637 Phone - Next Generation The following report compares gadgets using the SERCount Rating (base on the result count from the search engine). |
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POPULAR HAT - 2006-02-13 11:19:00 | © Copyright 2004 - www.hat.net () | sitemap | top |
However, what I want to do today is to WARN YOU that AT&T WIRELESS SUCKS. Their customer service can provide wrong information and force you to pay more than you should.
Here is my story. I had a AT&T wireless phone, but for personal reasons I wanted to cancel it. It was 2 months before the contract would expire, so I confirmed with the CSR that I would have to pay the $175 cancelation fee, which is actually reasonable and under contract.
But, but, at this time he gave me wrong information. He suggested that I suspend the account for 2 months and cancel it afterwards. I was a little doubtful but, since this was the information directly from a CSR, I did as what he told me to do.
Then, 2 months later, I called in again. This time a different CSR said that time of suspension does not count in the contract. This means I must wait for another 2 months, and pay, before I can cancel the account. Unfortunately I don't have the conversation record with the first CSR due to a system crash, so I have no strong evidence to support myself.
It is all OK to me since I am not using the phone anyway, and it only costs < $100 for 2 months. However, I can't stand the fact that CSRs provide wrong information and mislead customers. AT&T has lost a customer forever, and I bet they will lose more once more people know about their bad customer service.
AT&T WIRELESS SUCKS, DON'T BUY AT&T WIRELESS