external modems |
GADGET HAT
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Modem Blaster V92 DE5621 Serial The following report compares gadgets using the SERCount Rating (base on the result count from the search engine). |
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POPULAR HAT - 2005-03-05 06:32:00 | © Copyright 2004 - www.hat.net () | sitemap | top |
Well, after setting up the modem, I started testing its functionality. It worked great for connecting. It received faxes with no problem. It DOES do Distinctive Ring, and worked perfectly. However - no Caller ID information would display!
After finding nothing enlightening on Creative's web site (they didn't even have the AT command for Caller ID listed in their AT Command Set documents), I contacted Creative's tech support, who acted like I knew nothing - even though I had put in that I was an "Advanced PC User" (I've done PC tech support for over 11 years, which has included lots of experience with various modems.)
They insisted that if I had typed the commands correctly (AT+VCID=1), then the problem lay solely with my computer or the phone line. He did suggest that I could try AT+VCID=2, which is the unformatted version of Caller ID (and which displays something at least even if the phone line is noisy). I tried that, moved the modem to different computers, and attached different phone line segments to make sure there was no line noise. I also tried my v90 internal ModemBlaster in the same places. The v90 worked fine (including Caller ID) - but although everything else worked fine on the DE5621 in each of the places and ways I tested, it just would not do Caller ID.
After searching on the web for reviews that mentioned Caller ID for this modem, I found only one. It was only one line, with no details, and said "This modem does not have Caller ID as advertised". I can definitely say that the one *I* bought doesn't have Caller ID as advertised. I will be returning it and looking for another brand. Creative may do great sound cards, but I don't trust their modems - and their tech support is terrible.