external modems

I thought this modem was ok until it just stopped dead after about 18 months- could not even get the power light to come on.
Will now try another brand.

After working for a year, the synchronization failed at the end of the connection procedure. In order to get service, you must phone up and get a number to send it in. But they don't want you
to send it in. They charge you $8.00 for the call, and will refund it if they decide you shouls send it in. Well, first of
all , they give you a 801 phone number to Salt Lake City. I
thought this was toll free, like an 800 number. So
I just used regular service instaed of a 5 cents a minute service. My phone call ended up costing 9.60 for 28 minutes plus
the 8.00 USR charge. What did they do for me. They stepped me
through the procedure to add at dialup an external "key"
that I learned later through internet search that turns off the
V92 technology. Anyhow, after setting this key for the modem,
it was slow, slow. I ended up going back to my old 28-33K
US Robotics that i bought in 1996. Don't bother with US Robotics
Get a ZOOM 56K modem. After 3 1/2 years My ZOOM on my other computer is functioning well; although the spring on the switch
is tempermental. At least it will last 4 years - looks like. For those that made a mistake, the Setting is "&f1s32=96". This turns
off V92. DON'T BUY - Their warranty is a ripoff.