fonts

The activation process for this product ties hardware configuration to the serial number. Then if you upgrade your hardware, you can not re-install this product on a new configuration (even after uninstalling from older hardware). Then try to get a hold of Scansoft, $19.95/phone call and $9.95/e-mail. Poor product performance and poor product support.

Technical support is HORRIBLE. They want to charge me $9.95 to just tell them about a "glitch" in their software....incredible.

This is a decent product for the money. It is not perfect and sometimes converting documents it does not always come through perfectly. I can live with that.

What bugs me is that there is a glitch with this software and how the plug-in works with Outlook. On the second start of Outlook the plug-in buttons for this - and my other plug-ins are gone! I uninstall this program and everything re-appears and works just fine. The issue is with this software.

In reality it is no big deal right? I just tell the company and they work on a fix....however, just for the right to tell them I have to pay $9.95 for that. What a crock..

Is this what Scansoft is all about? They cannot even take user feedback on the issue without a charge? You'd think Scansoft would want to make its product even better and fix the glitches.....but I am not paying $9.95 to tell them about their error. Really stupid Scansoft.

I tried using this product on some PDFs and it just would NOT convert them properly! I called tech support and they said sometimes it doesn't work too well why don't you buy our more expensive Omnipage product. They would not return my product nor give me free tech support with this product. After charging me $20.00 per incident on tech support they were unable to resolve my problem. They just said well "It does not work sometimes, buy our Omnipage product instead". Horrible customer service over there. ScanSoft truly exemplifies poor customer service.